My DJControl Inpulse T7 is not recognized or does not turn on

Product: DJControl Inpulse T7



Operating systems: Windows and MacOS


If your DJControl Inpulse T7 is not detected by your computer or does not power on, follow this troubleshooting guide. It may help you ensure that your device is set up correctly and functioning as expected.

1. Check power connections
- Inspect power cable: Ensure that the power cable is securely connected to both the DJControl Inpulse T7 and the power outlet.
- Try a different outlet: Connect the device to a different power outlet to rule out any issues with the power source.

2. Perform a restart
- Power Cycle the Device: Disconnect the DJControl Inpulse T7 from the power source and computer. Wait for a few seconds before reconnecting it to see if it powers on.

3. Verify USB Connection
- USB connection: Ensure that your DJControl Inpulse T7 is properly connected to your computer using a USB cable. Use the USB cable provided with your controller or a high-quality replacement.
- USB port: Try connecting the controller to a different USB port on your computer. If possible, use a USB 2.0 port, as some USB 3.0 ports may not be fully compatible with certain devices.
- Use a powered USB HUB: If your computer's USB ports are not providing enough power, try using a powered USB hub. This can supply the necessary power to your controller and may resolve the issue.
- Try another USB Cable: If the controller still does not power on, try using a different USB cable.

4. Verify Computer Settings
- Power Management Settings (Windows): Ensure that your computer's power management settings are not set to disable USB ports to save power. Go to "Device Manager," find "Universal Serial Bus controllers," right-click on each USB Root Hub, select "Properties," and under the "Power Management" tab, uncheck "Allow the computer to turn off this device to save power."

- Energy Saver Settings (macOS): Check that your Mac's energy saver settings are not set to put USB devices to sleep. Go to "System Preferences," select "Energy Saver," and ensure that "Put hard disks to sleep when possible" is unchecked.

5. Test on a different computer
- If possible, connect your DJControl Inpulse T7 to another computer to determine if the issue is specific to your original computer. This can help identify whether the problem lies with the controller or the computer.


Additional support
If you have followed all the steps above and your DJControl Inpulse T7 still does not turn on, please contact Hercules Technical Support for further assistance. Provide them with detailed information about the issue, including any error messages or unusual behavior observed.

We hope this guide helps you!